Refund Policy

Cancellation Policy

In general, you shall not be entitled to cancel your order once you have received confirmation of the order. If you cancel your order after confirmation, Medilux Ayurveda shall have the right to charge a cancellation fee, with the right to either not refund the order value or recover from you, in subsequent orders, the complete or deficit cancellation fee, as applicable, to compensate our merchants and delivery contractors. In case of cancellation for reasons attributable to Medilux Ayurveda, our merchants, or our delivery contractors, Medilux Ayurveda shall not charge you any cancellation fee.

However, in the unlikely event of service unavailability, we will contact you at the phone number provided and inform you about such unavailability. In such an event, you shall be entitled to receive a refund as per our refund policy.

We reserve the sole right to cancel the services in the following circumstances:

• In the event of the ‘unavailability of services’ by Medilux Ayurveda.
• Failure to contact you via phone or email at the time of delivering services.
• Failure to deliver our services due to a lack of information, direction, and authorization from you at the time of service delivery.

Refund Policy

You shall be entitled to a refund only if you prepay for our services at the time of placing your order on the platform and only in the event of any of the following circumstances:

• Your location falls outside our ‘area of services’ zone.
• Failure to contact you via phone or email at the time of order confirmation.
• You cancel the services because of the unavailability of trainers and dieticians at the time of booking.

Our decision to issue a refund shall be at our sole discretion and shall be final and binding. Before finalizing the refund, our team will attempt to connect with you to clarify any refund-related questions, including those related to our products or services.

The refund amount shall be credited only to the original payment method within 7 to 10 business days post-complete product or consultation verification and in accordance with the terms of the purchase.